WhyBroadacres

Sarah

Mobile Domestic

Been at Broadacres for: 18 Months

“I enjoy getting to know the tenants and helping people. They wouldn’t be able to do what we do, if we didn’t do it for them.”

“As domestics, we cover the whole of North Yorkshire, cleaning homes when people leave ready for the next people, stairwells and entrances in flats and at The Crossing, the young people’s scheme. Broadacres has a big impact on the community, we offer a lot of housing and there’s always someone on the end of the phone if something goes wrong. We always make time for our customers. “There’s a good work/life balance here and lots of training on everything from fraud to chemicals to safe driving. It’s a nice place to work and everyone is chatty, happy and helpful. There’s always someone to ask if you need anything. I can’t see myself ever working anywhere else.”

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Michael

Catering Services Manager

Been at Broadacres for: 10 years

“From cooking for royalty to serving in the Armed Forces, I’ve been around a bit and I can honestly say that in terms of looking after staff, Broadacres has the best culture I have ever seen.“

After a career which had seen me cook at five-star hotels, for royalty and celebrities, and work as a Commercial Director for a food service company that supplied Pizza Hut and Wagamama, I had semi retired but it didn’t take me long to get bored. I’d seen the Broadacres vans around and when the opportunity to work here as a Chef Manager came up, I asked around and heard favourable reviews. Since I’ve been promoted to Catering Services Manager, I feel like I’ve had a lot of trust put in me. We’re exploring more diverse income streams such as corporate buffets and our independent bistro at Town Close. My personal development has been supported by courses and we’ve joined the National Catering Care Association so we have access to their seminars. This is the best culture I’ve ever experienced in terms of how staff are looked after, benefits and the support offered to teams and colleagues.

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Derek

Plasterer

Been at Broadacres for: 10 years

“I went from being self employed and working for up to 90 hours a week to employed to working 37 hours a week at Broadacres. I couldn’t believe I get weekends off! It feels like part time!”

There’s so much to like about working here. The gaffers are approachable, we’re always paid on time and every day is different. For me, though, the most rewarding thing is when we go to a customer’s house and fix problems. You can see them change from being annoyed to over the moon. Broadacres has a massive impact on the communities it serves. As well as providing good quality housing for people who might not be able to afford it otherwise, we run food banks and give grants to community projects. If you’re thinking about applying then I say go for it. We’re like a massive family.

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Looking after our people

We make sure our colleagues have the skills to deliver great customer experiences and we recognise that colleagues are our most valuable asset. Our success depends on having people who can provide an excellent customer experience, which means we value everyone who works with us. We are committed to quality in all aspects of our organisation, and that includes colleagues, who are offered opportunities to grow, develop and progress, including training and qualifications.

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Our culture and values

Providing great homes, great communities and a great customer experience relies on Broadacres colleagues responding to customers in a certain way, and it’s important that our colleagues behave with respect, show empathy for others and be passionate about their role and what Broadacres does.

These values support our approach which is centred around customer experience. When we choose new colleagues, we choose them for their customer-focused approach as well as their skills, because then we know they’ll join us in living these values.

Our ‘One Broadacres’ programme helps us make sure all our colleagues understand our values and, as we say, “It’s the things we do every day that makes us Broadacres”.

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Our vision is:

To be the Best Rural Housing Association in the country.

Our mission is:

Great people providing great homes and great customer experiences across our rural communities.

Rewards and Benefits

We know how important it is to attract and keep great people to help us achieve our vision of being the best rural housing association in the country. We’re proud to celebrate our colleagues with a benefits package. It includes a rewards programme with discount and gift vouchers; an extra day’s annual leave for your birthday; agile working; and help with eye care. We offer a counselling service, occupational health, money advice and a pension scheme. We also recognise hard work with long service awards, a colleague lottery and a bonus at Christmas.

Diversity and Inclusion

We know that to be the best rural housing association, diversity and inclusion should run through all areas of the organisation, with differences being celebrated. Our aim is for Broadacres to reflect the community it serves and to be accessible to all. To us, inclusivity is not only essential to providing great customer experiences and our success as a business, it’s an intrinsic part of who we are.

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